Privacy Policy
Introduction
Who we are & scope of this policy
Ransilu Marine Services (Pvt) Ltd. ("we", "us", or "our") is a fully licensed maritime and environmental services company registered in Sri Lanka, operating under the authority of the Marine Environment Protection Authority (MEPA), the Central Environmental Authority (CEA), and the Sri Lanka Ports Authority (SLPA).
This Privacy Policy describes how we collect, use, store, and protect personal information obtained through our website (ransilumarineservices.com), our services, and any communications with us.
By accessing our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or services.
Information We Collect
Types of data collected
We collect information in the following categories to provide our maritime and environmental services effectively:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, company name, designation | Contact forms, email |
| Contact Data | Email address, phone number, port location | Enquiry forms, calls |
| Vessel Data | IMO number, vessel name, flag state, ETA | Service requests |
| Operational Data | Waste type, quantity, port of call | Waste reception records |
| Technical Data | IP address, browser type, device info | Cookies, server logs |
| Communications | Emails, WhatsApp messages, enquiries | Direct communication |
We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data.
How We Use Your Information
Purpose & legal basis
We use personal information for the following lawful purposes:
- To provide and manage marine waste collection, port agency, and logistics services
- To respond to service enquiries, quotation requests, and tender applications
- To comply with MARPOL, MEPA, CEA, and SLPA regulatory record-keeping obligations
- To issue waste reception certificates and port clearance documentation
- To communicate service updates, safety notices, and operational information
- To improve our website, services, and operational processes
- To process invoices, payments, and contractual obligations
- To detect and prevent fraud, security incidents, or misuse of our services
Information Sharing & Disclosure
When and with whom we share data
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:
- Regulatory Authorities: MEPA, CEA, SLPA, Sri Lanka Customs, and the Sri Lanka Land Development Corporation (SLLDC) as required by law and operational licences
- Port Authorities: Colombo, Galle, and Hambantota port administrations for vessel attendance and clearance purposes
- Service Partners: Licensed sub-contractors involved in waste treatment, logistics, or civil infrastructure under strict confidentiality agreements
- Legal Obligations: Courts, law enforcement, or government bodies when required by applicable Sri Lankan law
- Business Transfers: In the event of a merger, acquisition, or asset sale, with prior notice to affected parties
MARPOL-required waste reception data and port log records are submitted to MEPA and SLPA as a mandatory legal obligation and cannot be withheld upon regulatory request.
Data Security
How we protect your information
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all website data transmissions
- Password-protected and access-controlled internal record systems
- Physical security of operational and office premises in Colombo, Galle, and Hambantota
- Restricted employee access on a need-to-know basis
- Regular review of data handling procedures
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Regulatory Compliance
MARPOL · MEPA · CEA · SLPA obligations
As a licensed marine waste reception facility and port services operator, Ransilu Marine Services is legally required to maintain and submit certain operational records to regulatory bodies. This includes:
- Vessel waste delivery records under MARPOL Annex I–V
- Waste disposal manifests submitted to MEPA
- Port agency records held by SLPA
- Environmental compliance reports to the CEA
- Customs documentation for Sri Lanka Customs
These regulatory data obligations take precedence over data privacy preferences where required by Sri Lankan law or international maritime convention.
Cookies & Tracking Technologies
Website data collection
Our website uses cookies and similar technologies to enhance user experience and analyse site performance. We use the following types:
- Essential Cookies: Required for basic website functionality and security
- Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics — anonymised)
- Preference Cookies: Remember your language and display settings
You may disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
Third-Party Links
External websites disclaimer
Our website may contain links to third-party websites including MEPA, CEA, SLPA, and international maritime organisations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights
Access, correction & erasure
Subject to applicable Sri Lankan law and our regulatory obligations, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal information we hold about you
- Right of Rectification: Request correction of inaccurate or incomplete data
- Right of Erasure: Request deletion of your data, subject to legal retention obligations
- Right to Object: Object to processing of your data for marketing purposes
- Right to Restrict: Request that we limit how we use your data in certain circumstances
To exercise these rights, please contact our Data Officer at info@ransilumarineservices.com. We will respond within 30 working days.
Data Retention
How long we keep your data
We retain personal information only for as long as necessary for the purposes outlined in this policy or as required by law:
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| MARPOL Waste Records | Minimum 3 years | MARPOL Convention requirement |
| MEPA Reports | 5 years | Marine Environment Protection Act |
| Customs Documents | 5 years | Sri Lanka Customs Ordinance |
| Contract Records | 7 years | Commercial / Tax law |
| Website Enquiries | 2 years | Legitimate business interest |
| Analytics Data | 14 months | Performance monitoring |
Changes to This Policy
How we notify you of updates
We may update this Privacy Policy from time to time to reflect changes in our services, regulatory requirements, or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
Data protection enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Mulleriyawa, Colombo, Sri Lanka.